Most jobs are accepted on a Flat Rate basis between $99 and $199, plus parts. All work is performed on a first come-first serve basis, typically fully diagnosed and completed in 24-48 hours, depending on the problem.

Expedited service is available for emergencies.

Every service job starts with a comprehensive set of diagnostics. This assures that we are not attempting a software fix when a hardware repair is required. We never replace a part unless it fails either a diagnostic or practical test. Next, we perform a full software assessment to determine if there is Operating System corruption, software corruption, or if malware is present. Only then do we go about proving and documenting a solution.

If necessary, once a diagnostic is complete, we communicate with the customer regarding the need for a part. All jobs awaiting parts are completed on the same day in which the part is received. Completed jobs receive an 8-point Quality Control check before the equipment is returned to the customer. Customers are also encouraged to perform their own practical test at our Quality Control Station before leaving us.

Finally, we provide a checklist and specific instructions for each customer to perform when they place equipment back into service. There are no surprises, and if you have any trouble, simply give us a call. Yes, we answer the phone because we really care!