IT Support

Main Street Solutions

HelpDesk

"We are the IT Department for Main Street."

- Greg Hamilton, Help Desk & IT Support

Anytime you need to make the right call for your business, your first stop is Lighthouse Main Street Solutions. We not only look into your current IT situation but will advise on the best course of action for your future, listening to your needs and matching them with affordable solutions.

Managed Services Plans deliver our safest support value for cloud, hybrid cloud, and on-premises environments. This may include provisioning Microsoft Office 365, Intune, and Azure. We offer continual, reliable support for a low, fixed monthly fee, eliminating the frustration and lost time associated with traditional reactive IT service models.

Our Robust Support System

Ongoing IT Advisory & Planning
Network Diagram & Records Management
Change Management
Guaranteed Response Time (SLA)
Budgeting
Procurement Services
Security Maintenance
Network Device Firmware & Patch Management
24×7 Monitoring of Network Devices
Help Desk Phone Support & Remote Control Support
On-site Support
Administrative Services
Outside Vendor Management (ISP & service providers)
Trouble Ticketing & Event Reporting

On-Premises Infrastructure Services

With industry standard, mainstream supportable solutions we deliver clear, tangible results. The competencies maintained by our technical staff are top of the line when it comes to SMB (Microsoft, Cisco, Apple certified).

We offer a variety of on-premises services, including:

Network Assessments & Upgrades
Reactive Hourly IT Support
Outsourced IT Services
Scheduled Proactive Maintenance
External IT Advisory Consulting

Thinking about The Cloud? We got you covered…

Since 1984 we've been providing professional computer repair, IT services, and new system installations for our community. We stand behind the quality of our service with our 100% satisfaction guarantee.