"We are the IT Department of Greenwich." - Greg Hamilton, Help Desk & IT Support
Managed Technology Agreements (MTA) deliver our best support value for cloud, hybrid cloud, and on-premises environments. This may include provisioning Microsoft Office 365, Intune, and Azure. MTA's offer continual, reliable support for a low, fixed monthly fee, eliminating the frustration and lost time associated with traditional reactive IT service models.
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Our Robust Support System
- Ongoing IT Advisory & Planning
- Network Diagram & Records Management
- Change Management
- Guaranteed Response Time (SLA)
- Budgeting
- Procurement Services
- Security Maintenance
- Network Device Firmware & Patch Management
- 24×7 Monitoring of Network Devices
- Help Desk Phone Support & Remote Control Support
- On-site Support
- Administrative Services
- Outside Vendor Management (ISP & service providers)
- Trouble Ticketing & Event Reporting
On-Premises Infrastructure Services
With industry standard, mainstream supportable solutions we deliver clear, tangible results. The competencies maintained by our technical staff are top of the line when it comes to SMB (Microsoft, Cisco, Apple certified).
We offer a variety of on-premises services, including:
- Network Assessments & Upgrades
- Reactive Hourly IT Support
- Outsourced IT Services
- Scheduled Proactive Maintenance
- External IT Advisory Consulting